Policies and Information
For your convenience, below are a few details and information to help you plan and enjoy your time while staying with us.
ARRIVAL CHECK-IN: 3:00pm to 8:00pm. Check-in after 8:00pm is possible with prior arrangement. If your travel or flight is delayed, please contact the Copa Banana by phone or e-mail us to let us know your estimated arrival time. We do not take late scheduled check-ins past 10:00pm due to the disruption it causes other guests. We ask that you please plan your travel accordingly.
DEPARTURE CHECK-OUT: 11:00am the day of departure. Late check-out is possible if you would like to spend some additional time on the grounds. However, we require that you clear your guest room of all personal belongings by 11:00am so that we can begin readying the room for new guests arriving. Just let us know and we would be happy to store your luggage until your departure.
RESERVATIONS: To guarantee your reservations at the time of booking, we require by credit card advance deposit of one night’s stay to confirm reservations for any stay under 6 days;
or a two-night deposit for reservations of 7 days to 12 day stay;
or a 50 percent deposit for reservations of 13 days or more.
A 9% Belize government hotel tax needs to be added in deposit rates.
Because of the popularity of our guest houses, advance booking is highly recommended.
Full payment is required upon your arrival.
OCCUPANCY & RATES: All of our rooms (and rates) are based on single or double occupancy. There is an additional $20.00US per night charge for an additional person using rollaway bed (beyond standard double occupancy). Three maximum in certain rooms. All rates are subject to change without notice. Rates are quoted in US dollars and are subject to a 9% Belize government hotel tax.
CANCELLATIONS: Due to our small size, cancellations impact us significantly. And unlike most hotels, we do not over book our room inventory. When we guarantee an accommodation, it will not be booked to another party. We enter into a contract with the guest and thus lose the opportunity to schedule to others. That is why it is important for the guarantee to be honored both ways.
* If notification of a cancellation is received at least 14-days prior to the arrival date, the deposit is refundable less a $30.00US cancellation fee per room.
* If notification of a cancellation is received (14) days or less prior to the arrival date, the full amount of the reservation will be charged and is non-refundable.
* No-shows, that is not notifying us at all, will be charged for the entire stay.
* Early departure falls within our cancellation policy. There are no refunds for early departure. We reserve the right to treat a partial cancellation as a cancellation for the entire stay.
* All cancellations must be made by phone.
PAYMENT METHOD: We accept Visa and MasterCard. We do prefer cash (US or Belizean).
CHILDREN: Children 13 and older are warmly welcomed in the main guest house. Families with younger children will enjoy the Copa Banana #2 guest house if the entire home is reserved (2 night minimum).
NON-COPA BANANA GUESTS DURING YOUR STAY: The common areas of the Copa Banana, the grounds of the property, pool, beach, dock, and use of bicycles, are solely for the use of booked guests who are staying at the Copa Banana. While many guests visit the area to see friends or family or attend a local event, we require our guests to please confirm with the us before inviting any other parties who are not our guests at the Copa Banana.
PARKING: We offer private off-street lighted parking to accommodate all guests which is located across the street from the Copa Banana. Guests booked in the Copa Banana #2 guest house can park directly in front of this home for convenience.
PETS: In order to be sensitive to guests with allergies to pets, we regret that we do not allow pets.
SMOKE-FREE: For everyone's comfort, we invite our guests who smoke to take advantage of the adjacent wide open spaces surrounding the grounds or the verandas of the homes. The guest houses are an indoor smoke-free environment.
SWIMMING POOL: The Copa Banana has a beautiful pool/spa and beach area for the use and enjoyment of our guests. The depth of the pool varies from a wading area up to approximately 4.5 feet in the deep end. Swimming is at the sole risk of the Copa Banana guests and there is no lifeguard on duty at any time. Proper swimming attire is required (no street clothes). The pool is open daily from 8:30am to 6:00pm.
WIRELESS INTERNET: We offer wireless internet access to our guests anywhere on the Copa Banana grounds. Our network allows any VOIP to be used like Skype, Magic Jack, etc.